So here is the scoop......
Since I have long distance minutes on my cell phone, I decided to call at&t and cancel my long distance service thereon the land line. (I should have stayed at work!)
One hour on the phone with a lovely lady who discovered that I was being double billed for my internet service and she was fixing it for me and applying a refund.
Now I just knew that this was going to cause problems.......and I was correct. Later on, I decided to go online and check my emails.....no service. So I call at&t and get routed to India -like his name was "Jason"....not. So 45 minutes later Jason tells me that the problem is somewhere in the line and I need to call the service company to come out and check....no, I am not doing that. Call at&t again and back I go to India again-this time to talk to "Kevin"......more time but at least Kevin got the situation fixed as you can see as I am now back on line. Of course, I have a new user name which I will email to y'all. Good grief.....I have such a headache. And that is why I left work early today because my head ache just would not go away.
Now I think I will fedd the dog and the cats and open a bottle of wine!
Thursday, April 24, 2008
Posted by Unknown at 6:12 PM
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2 wonderful peoplecomments:
My deepest sympathies for your horrible "customer service" experience. UGH! I can feel your frustration from here!! Have another glass of wine because you know when you get your bill, it will be all messed up...
My internet service is still very slow. We need to spend some time with either our internet provider or Apple. We have two networked IMac's. That really complicates the situation. I haven't had a long stretch of time or a long stretch of patience to deal with either group. Gretchen is right. They will have screwed up your bill too. Customer Service! Such a heavenly thing!
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